Citizens Advice consumer work
We believe in a better deal for consumers. We want consumers to know where they can turn to for advice, who will speak up for them when things aren’t right and how they can help stop problems in the future. We provide advice, education and research on policy issues. We want to provide a simpler, more effective service for consumers.
We also have a statutory duty to provide supplier performance information to consumers.
Provides free, confidential and impartial advice on consumer issues.
Through our consumer education, we want to empower people to make the right choices.
Our locally led Consumer empowerment partnerships provide consumer protection, education and empowerment across England and Wales.
Information about the Consumer Rights Act
Leaflet sent to energy supplier customers each year.