20 October 2020
Millions of people are now living in areas with the highest level of coronavirus lockdown. New analysis by Citizens Advice reveals a series of gaps in protections which mean people unable to pay essential bills could fall into debt or face harsh enforcement.
19 October 2020
Citizens Advice has responded to the Work and Pensions Committee’s report ‘Universal Credit: the wait for a first payment.’
18 October 2020
Citizens Advice, in its official role as the consumer watchdog for energy, has responded to Ofgem’s new consumer protections.
13 October 2020
Significant numbers of people risk being pushed into a position where they can’t pay their essential bills and could face spiralling debts if the uplift to Universal Credit and Working Tax Credit is not extended beyond April 2020. This is according to new analysis from Citizens Advice released today.
01 October 2020
With one month [31 days as of 1 October] until the furlough scheme closes, Citizens Advice reports redundancy and benefits queries are on the rise.
29 September 2020
Citizens Advice reacts to the Competition and Market Authority’s (CMA’s) initial findings on the water industry’s appeal against the latest price control.
28 September 2020
Citizens Advice has issued the following advice to students who may want to leave their accommodation before the end of the rental agreement.
23 September 2020
Citizens Advice has found that seven million people (14% of UK adults) have been unable to receive their post at some point over the last decade.
22 September 2020
Nearly two years on from Citizens Advice's super-complaint on the loyalty penalty the charity welcomes strong action from on FCA on insurance pricing
17 September 2020
Citizens Advice shares the top five ‘need-to-knows’ for renters in England worried about staying in their home ahead of the end of the eviction ban
14 September 2020
This week marks the cut-off point for companies to launch consultations if they want to make 100 or more workers redundant before the furlough scheme ends. Citizens Advice, which is helping someone every two minutes with one-to-one redundancy advice, is urging workers to check their rights are being protected.
11 September 2020
Ofgem could save energy consumers a further £1.7 billion during the next set of energy network price controls (RIIO-2), according to new analysis by Citizens Advice.
07 September 2020
27 August 2020
“We’re concerned that Which? has found mobile phone companies are still penalising customers for their loyalty.
27 August 2020
Citizens Advice, in its role as the official consumer watchdog for energy consumers, has responded to Ofgem’s announcement of a £1.73 million fine for British Gas for failing to notify around 270,000 prepayment customers about a change of top-up provider.
26 August 2020
Dame Gillian Guy, Chief Executive of Citizens Advice for England and Wales, has announced she is standing down after 10 years in the role. She will take up a new position as the Independent Assessor for the Financial Ombudsman Service at the end of October.
21 August 2020
Citizens Advice has welcomed the extension to the ban on new eviction proceedings until 20 September.
21 August 2020
This Sunday (23 August), the temporary ban on eviction for renters and the ban on face-to-face collection of debts come to an end. Experts from Citizens Advice’s debt and housing teams have answered some frequently asked questions for people likely to be affected by these changes.
20 August 2020
One in 9 people, the equivalent of 6 million people across the UK, have reported falling behind on household bills because of coronavirus according to new research from Citizens Advice.
