2.3 million will be pushed into the red by Universal Credit cut
26 August 2021
New research from Citizens Advice lays bare the potential impact of a cut to Universal Credit this October.
Decarbonisation of 29 million homes at risk due to significant gaps in net-zero plans
25 August 2021
It’s currently too complicated for people to adapt their homes for net zero and too often things go wrong. That’s the message today from a major coalition of consumer and industry groups in an open letter to the Prime Minister.
CMA ruling on energy network appeals is a “good result” for consumers, says Citizens Advice
11 August 2021
Citizens Advice, in its role as the official consumer watchdog for energy consumers, has responded to the Competition and Markets Authority’s (CMA) provisional findings on appeals by some energy networks (transmission and gas distribution companies) against their price control, known as RIIO-2.
Universal Credit cut: Everything you need to know
06 August 2021
Over the coming weeks, people claiming Universal Credit will receive notifications about a cut to their benefits this autumn. Benefits experts at Citizens Advice, which is campaigning against the cut, set out what this means for claimants.
Citizens Advice warns of perfect storm of energy bill rises and Universal Credit cut
06 August 2021
New analysis from Citizens Advice shows how rising energy bills will coincide with Universal Credit cuts this autumn, creating a perfect storm for families. The charity’s research is released as Ofgem announces £X rise in default tariffs and £X increase for prepayment meter customers.
Citizens Advice sounds the alarm on parcel delivery market as ten people have parcels lost or stolen per minute
30 July 2021
Citizens Advice is calling for fines for delivery companies as new research finds five and a half million (one in ten) people have had a parcel lost or stolen in the last year.
Price cap extension is essential to protect consumers, says Citizens Advice
23 July 2021
In its role as the official consumer watchdog for energy, Citizens Advice has responded to the BEIS Energy Retail Market Strategy for the 2020s, including an extension of the energy price cap framework.
Citizens Advice reacts to Ofcom's announcement on affordable broadband
22 July 2021
“Broadband is essential for the way we live today. People struggling to afford it shouldn't be penalised simply because their provider isn't one of the few firms offering a cheaper tariff.
Decision to row back on sick pay commitment “could not come at a worse time” says Citizens Advice
20 July 2021
Citizens Advice has responded to news that the government will drop its commitment to abolishing the lower income limit on sick pay.
Back to the workplace: Your rights if you’ve been working from home
09 July 2021
With guidance to work from home set to end from 19 July, Citizens Advice sets out your need to knows if you’re asked to return to your normal workplace.
Witness Service supports 52,000 witnesses despite Covid challenges
06 July 2021
Despite the significant challenges posed by the pandemic, the Citizens Advice Witness Service supported almost 52,000 witnesses to give evidence in criminal courts in the last year. The figures are from a report detailing the impact of the service, released today.
Worst energy suppliers five times more likely to provide inaccurate bills than the best ones, Citizens Advice research reveals
25 June 2021
There is now a huge chasm between the customer service levels of the best and worst energy suppliers in Great Britain. This is according to the latest edition of Citizens Advice’s energy star rating which ranks domestic suppliers based on customer service.
36 million Brits targeted by a scammer so far this year
14 June 2021
More than two thirds of adults (36 million) have been targeted by a scammer since January, new research by Citizens Advice has found.
Fix Universal Credit or risk irreparable Covid scarring, says Citizens Advice
10 June 2021
Urgent changes to Universal Credit are needed to stop those most impacted by the pandemic being left behind as the economy recovers, according to a new report from Citizens Advice.
Citizens Advice welcomes employment watchdog but calls for it to be set up 'as quickly as possible'
08 June 2021
Citizens Advice has responded to the announcement of an employment watchdog.
2.5 million people are behind on their broadband bills
04 June 2021
2.5 million people are behind on their broadband bills, with 700,000 of these falling into the red during Covid, says Citizens Advice.
Citizens Advice responds to Ofgem’s Microbusiness Review
01 June 2021
As the official consumer watchdog for domestic and microbusiness energy consumers, Citizens Advice has responded to Ofgem’s Microbusiness Review.
Citizens Advice responds to FCA announcement on loyalty penalty in insurance markets
28 May 2021
The charity welcomes FCA action to stamp out the loyalty penalty in home and motor insurance and calls for similar action in the other markets.
Housing issues surge as end of the eviction ban nears
27 May 2021
Increasing numbers of private tenants are turning to Citizens Advice for help, just as the protections put in place for renters during the pandemic come to an end in England. Citizens Advice’s online housing advice has been viewed over 2 million times in the first four months of the year.
DWP’s ‘Trust and Protect’ scheme: Your need-to-knows
19 May 2021
People who applied for Universal Credit as Covid hit could be subject to a benefits check by the Department for Work and Pensions (DWP). Citizens Advice sets out your need-to-knows on the DWP’s Trust and Protect scheme, and the steps you should take to ensure you don’t lose out on benefits you’re entitled to.