05 July 2019
In response to the government’s pilot scheme to recover unpaid council tax through deductions, the charity says collections must be affordable and should not leave people on low incomes with too little to live on.
25 June 2019
Citizens Advice is warning about the future of 3,000 community branches as they face losing financial support. These important post offices are often the last shop in the village and provide essential services. Government funding is due to end in 2021.
24 June 2019
Ten energy companies are failing to achieve even half marks (two out of five stars) in the latest customer service league table from Citizens Advice.
21 June 2019
UK energy customers are facing a potential bill of £172 million from the collapse of 11 suppliers since January 2018.
19 June 2019
After years of calling for more support for people in debt, Citizens Advice is pleased to see the government take action to protect people from action by creditors. But it's concerned thousands of people with debts and deductions under Universal Credit are going to miss out on this support initially.
17 June 2019
Citizens Advice says while the government’s announcement is welcome, it is disappointed by the lack of action from regulators.
12 June 2019
To better protect people, Citizens Advice says the FCA should go further and only allow firms to charge interest once the promotional period ends.
07 June 2019
Citizens Advice helped almost 30,000 people with overdrafts last year. It is one of the most common consumer credit issues we help people with.
31 May 2019
Private renters will no longer have to pay letting agent fees as the Tenant Fees Act comes into force today. Citizens Advice has called for a ban on fees for a decade, and worked with Parliamentarians across the political spectrum to make sure the Bill was as watertight as possible.
31 May 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the Commission for Customers in Vulnerable Circumstances report.
31 May 2019
Today the government has published new figures that show the number of people with outstanding Tax Credit overpayments who have moved onto Universal Credit.
30 May 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the publication of the latest figures from the Department for Business, Energy and Industrial Strategy (BEIS) for smart meter installations.
30 May 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement that E Gas and Electricity, Economy Energy and Dyball Associates breached competition law.
29 May 2019
Citizens Advice has found regulators have allowed water, energy, broadband and telephone networks to overcharge customers by £24.1 billion over the past fifteen years.
24 May 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement confirming its methodology for the next energy network price control.
22 May 2019
Citizens Advice, in its role as the official consumer champion for energy, is calling for the electric vehicle and energy sector to put consumers at the heart of the design process as new methods for charging electric cars are developed.
