26 April 2021
From Tuesday 4th May 2021, the new Breathing Space and Mental Health Crisis Debt Respite Schemes will come into effect in England and Wales. Citizens Advice’s expert debt advisors explain what you need to know about the new initiative.
30 March 2021
Ahead of Ofgem’s price cap increase, the latest edition of the Citizens Advice star rating - which ranks domestic energy suppliers on customer service - reveals that money does not always buy good service.
26 March 2021
New research by Citizens Advice shows the charity is now helping one person every minute with problems relating to renting from a private landlord.
24 March 2021
Dame Clare Moriarty has been appointed Chief Executive of Citizens Advice for England and Wales.
22 March 2021
Citizens Advice is warning that debt is the looming problem of the pandemic. As the one-year marker since lockdown began approaches, the charity has charted a worrying increase in the need for advice, food bank referrals and charitable grants.
17 March 2021
Citizens Advice has responded to Ofgem’s announcement that it is consulting on proposals to limit the amount of customer credit balances suppliers can hold, which could result in as much as £1.4 billion in total or £65 per household on average being returned.
17 March 2021
Citizens Advice has responded to the Competition and Markets Authority’s (CMA) final decision on appeals by four water companies against their price control, known as PR19. This updates the provisional findings proposed last year.
03 March 2021
Citizens Advice has responded to an announcement in today’s Budget that the £20-a-week increase to Universal Credit will be extended for six months.
22 February 2021
As the number of people on Universal Credit nearly doubles, Citizens Advice warns cut could spell ‘financial turmoil.’
11 February 2021
Almost one in three people (31%) across the UK experienced a delay in sending or receiving letters during January 2021, new research by Citizens Advice has found.
05 February 2021
Citizens Advice has responded to Ofgem’s latest update to the energy price cap which will see it increase by £96 for default tariff customers, and by £87 for pre-payment meter customers.
28 January 2021
More than one in six people are struggling to afford their broadband during the third lockdown, Citizens Advice has found.
25 January 2021
Citizens Advice, the official consumer watchdog for energy, has welcomed the energy regulator Ofgem’s proposal for an independent body which will fully separate the running of Britain’s energy system from the National Grid, and lead the way towards net zero.
05 January 2021
Half a million private renters in the UK are behind on their rent, with protections against eviction due to expire this weekend, according to Citizens Advice.
18 December 2020
“Since the March lockdown began, internet access has been vital to home working, running small businesses, accessing essential services like healthcare, and continuing education.
18 December 2020
With the number of people on zero-hour contracts at an all time high of 1 million, a leading charity has warned of an unfolding workers’ rights crisis.
17 December 2020
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to Ofgem's latest announcement on the RIIO-ED2 electricity distribution network price control.
