Six-month extension to Universal Credit uplift ‘kicks the can down the road’
03 March 2021
Citizens Advice has responded to an announcement in today’s Budget that the £20-a-week increase to Universal Credit will be extended for six months.
As the number of people on Universal Credit nearly doubles, Citizens Advice warns cut could spell ‘financial turmoil’
22 February 2021
As the number of people on Universal Credit nearly doubles, Citizens Advice warns cut could spell ‘financial turmoil.’
16.5 million people hit by letter delays in January, finds Citizens Advice
11 February 2021
Almost one in three people (31%) across the UK experienced a delay in sending or receiving letters during January 2021, new research by Citizens Advice has found.
Price cap rise will be ‘heavy blow’ to household finances already hit by Covid
05 February 2021
Citizens Advice has responded to Ofgem’s latest update to the energy price cap which will see it increase by £96 for default tariff customers, and by £87 for pre-payment meter customers.
More than one in six struggling to afford broadband
28 January 2021
More than one in six people are struggling to afford their broadband during the third lockdown, Citizens Advice has found.
Citizens Advice welcomes Ofgem proposal for new independent body to run Britain's energy system
25 January 2021
Citizens Advice, the official consumer watchdog for energy, has welcomed the energy regulator Ofgem’s proposal for an independent body which will fully separate the running of Britain’s energy system from the National Grid, and lead the way towards net zero.
Half a million renters in arrears as evictions set to resume
05 January 2021
Half a million private renters in the UK are behind on their rent, with protections against eviction due to expire this weekend, according to Citizens Advice.
Citizens Advice responds to Ofcom broadband affordability report
18 December 2020
“Since the March lockdown began, internet access has been vital to home working, running small businesses, accessing essential services like healthcare, and continuing education.
Insecure workers face “triple hit” of pandemic hardship, says Citizens Advice
18 December 2020
With the number of people on zero-hour contracts at an all time high of 1 million, a leading charity has warned of an unfolding workers’ rights crisis.
Network companies must put forward plans to make sure energy system is ready for the future, says Citizens Advice
17 December 2020
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to Ofgem's latest announcement on the RIIO-ED2 electricity distribution network price control.
Surge in people seeking help with NRPF continues as risk of deportation for homeless migrants rises
17 December 2020
Citizens Advice has continued to see a surge in the number of people it is helping who have No Recourse to Public Funds (NRPF) during the pandemic.
Covid drives over half a million people into the red on energy bills
16 December 2020
New research from Citizens Advice shows that 2.1million households are behind on their energy bills, 600,000 more than in February.
Net zero transition needs ‘long-term and coordinated plan to help people understand and engage’, says Citizens Advice
14 December 2020
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to details of the Energy White Paper released today.
Citizens Advice - One in seven fall behind on essential household bills
11 December 2020
Some one in seven (14%) of people have fallen behind on essential bills - the equivalent of seven million people in the UK, according to new research from Citizens Advice.
Final energy network price controls are ‘progress’, says Citizens Advice
08 December 2020
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to Ofgem’s final determinations for the RIIO-2 price control (Transmission, Gas Distribution and Electricity Systems Operator).
Electric vehicle charging must be simple and easy to understand, says Citizens Advice
02 December 2020
Citizens Advice, in its role as the official energy watchdog for consumers, has responded to the Competition and Markets Authority’s electric vehicle charging market study.
Citizens Advice responds to CMA's two year loyalty penalty update
01 December 2020
“We’re pleased to see that, if current proposals are fully implemented, consumers stand to save more than £700 million a year in the insurance, mobile and broadband markets."
Citizens Advice responds to Ofcom's user needs review of the postal sector
26 November 2020
“Post is a vital public service and the Universal Service Obligation is the safety net that protects it for everyone. We must be cautious about making swift judgements about the long term during the pandemic. We don’t want to see the start of a slippery slope in reductions to the service."
Citizens Advice top tips to ensure safe and savvy shopping this Black Friday
25 November 2020
Ahead of Black Friday and Cyber Monday, Citizens Advice is reminding consumers of their online shopping rights and how to make sure they stick to their budget.